Terms & Conditions

These terms and conditions relate to any products supplied to you through this website (“the Site”) by Minka Jewels (“Minka Jewels”, “we” or “us”) to you, the customer or Site user (“you”). These terms and conditions together with the receipt of order and despatch emails we send to you will form the agreement between you and us (“the Agreement”).

Please read these terms carefully to ensure you understand them. Before placing an order on this Site you will be asked to agree to these Terms. If you have any questions about these Terms, please contact us to discuss.

These terms and conditions may be varied by us at any time by posting amended terms and conditions on the Site. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.

These terms and conditions relate to your purchases from us through the Site but do not relate to your use of the Site otherwise. Please also see our Privacy and Data Protection Policy for information about how we collect and use your personal data and our Cookies Policy for information about cookies.

• All items of jewellery available for sale on the site are designed by Lucy Crowther. The jewellery is available in a range of materials including 18k yellow gold, 18k white gold, platinum & silver.

  ‘Personalised Jewellery’ means any item of jewellery that is created by us in accordance with your specifications such as items with customised design, metals, stones, engravings, size, length or variation. For the avoidance of doubt this includes rings that are made to order to a specific size. Please check our product descriptions for further details as to whether an item is deemed to be customised Jewellery.

  The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of our products. Your products may vary slightly from those images.

• Any order you may place with us is subject to the availability of the products ordered. We cannot and do not guarantee that any item shown on the site will be available continuously or at any given time.

  We reserve the right to limit the amount of products that you order.

• We will confirm our acceptance of your order by sending you a confirmation e-mail confirming that the items have been despatched (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation. All prices are expressed inclusive of any VAT payable unless otherwise stated. If you are ordering an item that will be shipped to an address outside of the European Union, a sum equal to the applicable rate of VAT will be deducted from the total purchase price of the order.

• Delivery will be made to the address specified by you on the completed order form. When placing your order you can choose from a range of delivery options. Our delivery charges will be specified at the time the order is placed.

  If we are unable to provide an exact date of delivery we will endeavour to provide you with an approximate delivery time when you place the order and we or our delivery partners will contact you again when we are able to specify a date.

  Whilst we will use reasonable endeavours to deliver the items on the agreed date we will not be liable for any failure to deliver on the stated date or at the stated time.

  With the exception of customised jewellery, we will endeavour to deliver items ordered with our Standard Delivery time within the United Kingdom within 2–3 working days but we are not able to guarantee any specific delivery date. Items ordered with Next Day Delivery or Saturday Delivery must be ordered by 2pm. Items ordered with Same Day Courier must be ordered by 12noon. We will not be liable if we fail to deliver in part or in full due to circumstances beyond our control.

  We will endeavour to deliver customised/bespoke jewellery within the United Kingdom within 4-8 weeks and we will provide you with an estimated delivery time when we send you our Confirmation. We will not be liable if we fail to deliver within the estimated time in part or in full due to circumstances beyond our control.

  Our delivery requires a proof of signature and cannot be left for you without this. If you are not in at the specified delivery time, our delivery partner will leave a note informing you of how to rearrange delivery.

• These terms and conditions and this Agreement will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

  If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

  You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions to another business where we reasonably believe your rights will not be affected.

  If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

  We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

  If you have any queries or wish to make any complaints about us or our products please contact lucy@minkajewels.com